📰 BPO Industry News

Curated BPO industry news, trends, and insights. Powered by Marcas BPO.

Why Nearshore Hiring Is No Longer a Big Business Game
Sep 8, 2026 · We have seen mega hiring announcements from big outsourcing companies, but the latest data shows a different cohort is d...
UJET Says Contact Center AI Adoption Is Moving Too Fast, Which Creates New Risks
Sep 8, 2026 · Contact center AI adoption is accelerating, but UJET’s recent customer visits suggest speed alone is a weak measure of...
Top Latin American Cities for Digital Nomads
Sep 8, 2026 · Digital nomads mostly look for better work infrastructure rather than tourism appeal, because many of them work from Air...
CX Awards 2026 Spotlight: Introducing The Trust Layer
Sep 7, 2026 · Customer experience lives or dies on trust. As part of the CX Awards 2026, the Trust layer recognizes the data platforms...
The Prompt Gap: Why Keyword-Based AI Search Tracking Misses What Customers Actually Ask
Sep 7, 2026 ·  In this CX Today interview, Rob Wilkinson speaks with Sean Jackson, Lead AI Architect at Sprinklr, about how AI-gene...